Free shipping from €50 (the Netherlands)
Available 7 days a week
Orders placed on working days before 5:00 PM will be shipped the same day
Review Logo9 @ Kiyoh
0
Free shipping from €50 (the Netherlands)
Available 7 days a week
Orders placed on working days before 5:00 PM will be shipped the same day

How can we help you?

Do you have questions? Do not hesitate to contact us.

Frequently Asked Questions

We ship our products to all countries of the European Union. Unfortunately, we are not allowed to send e-cigarettes.

Since the Treaty of Maastricht (1992), goods are no longer subject to controls when crossing the EU's internal borders. In other words; Customs will not check the packages, so you don't have to worry about that.

List of countries that we ship to;

  • The Netherlands
  • Belgium
  • Bulgaria
  • Cyprus
  • Denmark
  • Germany
  • Estonia
  • Finland
  • France
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Austria
  • Poland
  • Portugal
  • Romania
  • Slovenia
  • Slovakia
  • Spain
  • Czech Republic
  • Sweden

Leave a comment

We recommend that you first notify us of any complaints using the contact form below. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

You can submit complaints about products that Novus Fumus supplies, as well as about the services provided by Novus Fumus. Complaints will be answered substantively within 14 days.

Are you not satisfied with the handling of your complaint? Then you can submit this to the Disputes Committee Thuiswinkel, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).

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For all other questions

Call us

Monday to Friday. available until 22:00

+31(0)858886846

Social media

Socials

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Novus Fumus

Hoogstraat 56
5931GD Tegelen
Nederland View on Google Maps

NL855001331B01
62892231
NL18ABNA0432010785