How can we help you?

Orders placed on business days before 3:00 PM (CET) are usually shipped the same day.

• Within the Netherlands: free shipping from €50

• Outside the Netherlands: free shipping from €80
  Below those amounts, shipping costs are shown at checkout.

• Within the Netherlands: via PostNL

  • Smaller items may be sent as regular letter mail (no tracking)

  • Larger or more valuable items are shipped as letterbox package or parcel with tracking

• Outside the Netherlands: always shipped with UPS including tracking

  • Express shipping is not available

We ship to all countries on the European mainland, except Scandinavia and Denmark.

Yes – if your package includes tracking, you'll receive a confirmation email with your tracking link once it’s shipped.

No, we are an online-only store. Pickup is not possible.

We totally get it – especially if this is your first time ordering. The lack of PayPal or credit card options may raise some concerns.

But no worries:

• We have over 4,600 verified customer reviews on Kiyoh

• An average rating of 9.0 out of 10

• 96% of our customers recommend us
  Read all reviews on Kiyoh

We’re also easy to reach via WhatsApp and email – not some anonymous webshop, but a responsive team based in the Netherlands.

• Germany: bank transfer only

• Belgium: Bancontact and bank transfer

• Netherlands: iDEAL and bank transfer

• Poland: Blik and bank transfer

• Other EU countries: bank transfer only

Our products fall outside the policies of credit card companies and PayPal. These platforms often block payments for smartshop-related items – to avoid issues, we don’t offer them.

No, we only ship after receiving payment. Post-payment options are not available.

Yes, growkits are legal in the Netherlands as long as they are unused. Please check your local laws before ordering.

Each growkit comes with a detailed manual. You can also view the instructions at www.growkit.com.

Microdosing means taking very small amounts of psychedelic substances – no visuals, just subtle effects like focus, creativity, and mood enhancement. A full dose leads to a much deeper psychedelic experience.

Absolutely! From CBD oil to gummies – all legal, THC-free, and natural. Check out our full CBD collection.

HHC (Hexahydrocannabinol) is a hemp-derived cannabinoid with effects similar to THC – but milder and legally less restricted. These gummies offer relaxation, light euphoria, and a pleasant buzz – all without smoking.

Since the gummies are absorbed through digestion, it can take 30 to 120 minutes before you feel the effects. The experience may last up to 8 hours, so be patient and increase the dosage slowly if needed.

Yes – HHC is legal in the Netherlands and many EU countries as long as the product contains no detectable THC and is not classified under local narcotics laws. Always check the regulations in your own country.

They’re ideal for anyone looking for a smooth, controllable experience – without smoke or hassle. Great for both beginners and experienced users who want discreet, precisely dosed effects.

You may return unused products in their original condition within 30 days of receiving your order.

• Opened packaging

• Growkits

• Truffles

• Perishable items that must be refrigerated

Unsure? Contact us first before returning.

• Email us at [email protected]

• Or message us via WhatsApp – just click the WhatsApp button on our website.

No, we are 100% online – but with fast delivery and great service, it might feel like we’re just around the corner.

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We also have a dedicated New Arrivals section where you'll find the latest added products.