- General terms and conditions
- Order Process
- Payment methods
- Guarantee & Returns
- About us
- Frequently asked questions (FAQ)
At Novus Fumus, we ship products directly from our own stock. Shipping costs may vary per product and are displayed in your shopping cart. Of course, it can sometimes happen that we don't have something in stock, but we'll let you know right after you place your order.
When will I get my order?
If you order on weekdays before 5:00 PM, we'll ship it the same day.
Orders placed before 5:00 PM on Friday will be delivered on Saturday. Anything after Friday 5:00 PM will arrive on Monday.
You'll always get a Track & Trace code (unless you choose a shipment without one).
Shipping costs within the Netherlands
Shipping costs depend on what you buy. For orders over € 50, shipping is free (only within the Netherlands). You can choose from different shipping options:
- Letterbox package without track & trace, € 2.95 Unfortunately, no track & trace with this option. Order before 5:00 PM, and we'll ship it the same day. After 5:00 PM, it will be sent the next business day (Monday to Friday).
- PostNL letterbox package, € 4.95 Letterbox package with track and trace. Order before 5:00 PM, and we'll ship it the same day. After 5:00 PM, it will be sent the next business day (Monday to Friday).
- Package, € 8.50 Order on weekdays before 5:00 PM, and we'll ship it the same day.
Who delivers it?
As of February 6, 2023, we ship 99% of our packages with PostNL. It's convenient because both our Belgian and Dutch customers receive good and reliable service. Other packages are sent with PostNL letterbox package.
What if my package can't be delivered?
Not home when your package arrives? No worries! It'll be taken to the nearest pickup point. The delivery person will leave a note with the location where you can pick up your package the next day. Questions? Feel free to contact us.
Orders from Novus Fumus are delivered climate-neutrally by PostNL. They do their best to minimize CO2 emissions in the entire logistics process: from the moment your package is picked up at Novus Fumus until the delivery person is at your door. As many packages as possible are delivered using electric vans or vehicles running on sustainable fuel HVO100: a change you don't see but is much better for the environment. So, relax and order your stuff from Novus Fumus without guilt!
For all other questions
Monday to Friday. available until 22:00
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