At Novus Fumus, we ship products directly from our own warehouse. Shipping costs may vary depending on the product and will be displayed in your shopping cart. If an item is unexpectedly out of stock, we will inform you immediately after your order.

When will I receive my order?

If you place your order on business days before 3:00 PM (CET), we will ship it the same day.

Orders placed on Friday before 3:00 PM are usually delivered on Saturday. Orders placed after 3:00 PM on Friday will be delivered on Tuesday.

You will always receive a Track & Trace number.

Shipping to Ireland

All orders to Ireland are shipped with UPS. The average delivery time is 5 business days. Shipping costs are calculated during checkout. To ensure same-day shipping, your order must be fully paid and completed before 3:00 PM (CET) on business days.

Shipping to other EU countries

For all other EU countries (except Scandinavia, Denmark and islands), the average delivery time is 3–4 business days. All orders are shipped with UPS. Shipping costs are calculated during checkout. Orders completed and paid before 3:00 PM (CET) on business days will be shipped the same day.

Where do we not deliver?

We do not ship to Scandinavia, Denmark, or islands (with the exception of Ireland).

What happens if my package cannot be delivered?

If you are not at home when UPS delivers your package, it will be taken to the nearest UPS Access Point. The courier will leave a note so you can collect your package the following day. If you have any questions, please contact us.

Carbon-neutral delivery

Orders at Novus Fumus are shipped climate-neutral. Together with UPS and our logistics partners, we reduce CO2 emissions throughout the entire logistics process – from picking up your package at our warehouse to delivery at your door. This way you can order without guilt.