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How can we help you?
Have any questions? Don't hesitate to contact us.
Contact & Service
How do I get in touch?
How do I get in touch?
- Email to: info@novusfumus.nl
- Or send us a message via WhatsApp – click the WhatsApp button on our website. We'll respond quickly.
Do you have a physical store or collection point?
Do you have a physical store or collection point?
No, everything is online. But with our fast service, it feels like we're just around the corner.
How do I stay informed about new products or promotions?
How do I stay informed about new products or promotions?
Sign up for our newsletter at the bottom of the website. No spam, just great updates.
We also have a special "New" category – there you'll find all the recently added products. Definitely worth checking back regularly!
Returns
What is your return policy?
What is your return policy?
You have 30 days to return your order – as long as it is unopened and in its original condition.
What can I not return?
What can I not return?
- Opened packages
- Grow kits
- Truffles
- Other refrigerated products that must be kept in the refrigerator
Unsure? Contact us to discuss.
Product questions
Are grow kits legal?
Are grow kits legal?
Yes, grow kits are legal in the Netherlands as long as they're unused. Always use them wisely.
How do I use a grow kit?
How do I use a grow kit?
You will receive clear instructions with your grow kit in the form of a QR code on the box.
What exactly is microdosing?
What exactly is microdosing?
Microdosing = a small dose for focus, creativity, or mood. No trip, no visuals. Just subtle. A normal dose is a psychedelic experience – you take your time with it.
Do you sell CBD products?
Do you sell CBD products?
Absolutely! Think CBD oil, capsules, and candies. All THC-free, legal, and completely natural. Check out the CBD collection .
What are HHC gummies and how do they work?
What are HHC gummies and how do they work?
HHC (hexahydrocannabinol) is a cannabinoid derived from hemp. HHC gummies offer relaxation, euphoria, and a mild psychoactive experience without the legal restrictions of THC.
How long does it take before the HHC effect is noticeable?
How long does it take before the HHC effect is noticeable?
Because HHC is taken orally, you won't notice the effects until 30 to 120 minutes later. Start slowly, as the effects can last up to 8 hours.
Are HHC gummies legal?
Are HHC gummies legal?
Yes, in the Netherlands and many European countries HHC gummies are legal as long as they do not contain detectable THC and do not fall under the Opium Act
Who are HHC gummies suitable for?
Who are HHC gummies suitable for?
Discreet, tasty and easy to use – ideal for beginners and experienced users who want to control their dosage
Pay
Which payment methods can I use?
Which payment methods can I use?
- Netherlands: iDEAL and bank transfer
- Belgium: Bancontact and bank transfer
- Germany: Bank transfer only
- Poland: Tin and bank transfer
- Other EU countries: Bank transfer only
Why not a credit card or PayPal?
Why not a credit card or PayPal?
Simple: our products fall outside the policies of credit card companies and PayPal. As a result, they refuse payments for items like smartshop items. To prevent problems and blockages, we don't offer these options.
Can I pay later?
Can I pay later?
No, post-payment is not possible. We will only ship your order after receiving your payment.
Orders & Shipping
What are the shipping costs?
What are the shipping costs?
- Within the Netherlands: free shipping from €50
- Outside the Netherlands: free shipping from €80
Below these amounts you will see the shipping costs at checkout.
How will my order be shipped?
How will my order be shipped?
- Within the Netherlands: via PostNL
Smaller items can be sent as a stamped shipment (without tracking).
Larger or more expensive items will be shipped as letterbox parcel or standard parcel with tracking.
- Outside the Netherlands: always with UPS including track & trace. No express delivery possible.
Where do you deliver/not deliver?
Where do you deliver/not deliver?
We ship to all countries in the European Union mainland , except Scandinavia and Denmark .
Can I track my order?
Can I track my order?
Yes, if your order is shipped with tracking, you will automatically receive an email with a track & trace link.
Can I also pick up my order?
Can I also pick up my order?
No, we're an online shop. Pickup isn't available, but our delivery is lightning fast.
How do I know for sure that Novus Fumus is reliable?
How do I know for sure that Novus Fumus is reliable?
We completely understand – especially if this is your first time ordering here. The lack of PayPal or credit card payments can raise some concerns.
But don't worry:
- We have more than 4,600 customer reviews via Kiyoh
- With an average score of 9.0
- And 96% of our customers recommend us
View all reviews on Kiyoh
We are also available via WhatsApp and email – not some vague foreign company, but a dedicated team in the Netherlands that responds quickly.
Free shipping
From €50 (Netherlands)
Discreet and fast delivery
Ordered before 4pm, delivered tomorrow
Questions or need advice?
Contact us! Available 7 days a week
4700+ reviews
Customers rate us 8.9 on Kiyoh
