Privacy Policy

Last modified: April 24, 2026

Through the online smartshop of Novus VOF (hereinafter: "we" or "us"), privacy-sensitive data, or personal data, is processed. We consider careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us.

In our processing, we adhere to the requirements set by privacy legislation (GDPR). This means, among other things, that:

• We clearly state the purposes for which we process personal data through this statement.
• We limit our collection of personal data to only the data necessary for legitimate purposes.
• We first ask you for explicit consent in cases where your consent is required.
• We take appropriate security measures to protect your data.
• We respect your rights, such as the right to access, correct, or delete your data.

1. Use of Personal Data

When you use our webshop, we obtain certain data from you. We only use the data provided directly by you or data that is clearly provided to us at the time of submission.

We process the following data:

• Name and Address details
• Phone number and Email address
• Billing and delivery address
• Payment details
• Date of birth (Required for age verification)
• IP address

Age Verification (18+)

Given the nature of our assortment, it is legally required that our customers are at least 18 years old. We process your date of birth to check whether you meet this legal requirement. Without this check, we cannot accept your order.

2. Our Partners and Disclosure to Third Parties

For the execution of the agreement and the operation of our webshop, we work together with specialized partners. We never sell your data to third parties.

3. Discreet Shipping & Privacy

We understand that privacy is essential when purchasing our products. Therefore, we maintain a strict policy for discreet shipping:

• All orders are discreetly and neutrally packaged.
• The shipping label only mentions the name NOVUS VOF as the sender.
• There are no references to the contents of the package or the name of the smartshop visible on the outside.

4. Cookies & Analysis Tools

We use cookies to ensure the website functions optimally.

• Google Analytics: We use anonymized IP addresses and have a processing agreement with Google.
• Microsoft Clarity: Used to improve the usability of the website through aggregated statistics.

5. Security and Retention Periods

We take strict security measures to limit misuse of and unauthorized access to personal data. We do not store your data longer than necessary. For financial administration, we adhere to the statutory fiscal retention period of 7 years.

6. Your Rights

You have the right at any time to access, correct, or delete your data. You can also object to the processing or submit a request for data portability.