Shipping policy

At Novus Fumus, we ship products directly from our own stock. Shipping costs may vary per order and are clearly shown during checkout.

In rare cases, a product may be temporarily out of stock. If this happens, we will inform you immediately after placing your order.

When will my order be shipped?

Each product page shows a clear shipping indication, for example:

• Order today before 3:00 PM and we ship the same day
• Usually shipped within 2 business days

This way, you always know what to expect before ordering.

Orders placed on business days before the stated cut-off time are usually shipped the same day.

You will always receive a tracking number unless you intentionally choose a shipping option without tracking.

Shipping costs

Shipping costs depend on the products in your cart and the selected shipping method. All available options and costs are displayed during checkout.

Who delivers my order?

Domestic shipments are sent with PostNL. International orders are shipped via UPS.

What if my package cannot be delivered?

If you are not home at the time of delivery, your package will usually be delivered to a nearby pickup point. The carrier will leave a notification with further details.

If you have any questions, feel free to contact us.

CO₂-neutral shipping

Orders at Novus Fumus are delivered climate-neutrally via PostNL. CO₂ emissions are reduced throughout the entire logistics process.